State Farm® Insurance Agent Jessica Knight
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Donna Bowen
December 17, 2025
5
out of
5
rating by Donna Bowen
"Everybody here is wonderful, especially Brenda!"
Mel Mathew
December 17, 2025
1
out of
5
rating by Mel Mathew
"along w/ my family, i've been a customer w/ agency for many years. the person whose name lies in company name is awesome, very knowledgable and quite informative esp via phone, especially if you're like me and have dumb questions. however i definitely can't say the same for their other agents unfortunately. over the past 3 years or so, i've encountered extremely bad attitudes from the other agents (unclear whether this reflects increased turnover or that there are many agents), ones who are poor w/ follow up of important info (or others who hammer call about irrelevant things), and most recently emails from them that are devoid of accurate information and are nearly impossible to follow as the English used and sentence construction and composition are so very poor. are there really. no other competent workers around any more? as a StateFarm customer, really unfortunate when rather than being able to focus on the elements of ones insurance policy, one has to struggle to get ahold of an agent who is competent and kind and be instead fearful of developing a headache from trying to decipher extremely nonsensical emails (in this case, rather than being humble and simply correcting said errors, agent became defensive and polluted my inbox w/ more missives full of misspelled gibberish - i finally had to block her, which is a first, whew!). in essence, the quality of the agents affiliated w/ this site has gone down significantly- so unless you are able to reach Jessica herself who is ofc very busy, definitely, definitely beware !!! 12/2025 update: JKnight herself has sunk to the subpar levels of the staff she oversees- horrible to try and get ahold of, her emails if you happen to receive one in a timely fashion are lacking in any useful info (she flatly refuses to answer any pertinent q's- beyond unprofessional and immature and passive aggressive), and she is the ONLY statefarm employee who showed absolutely no sympathy/empathy whatsoever when i had my first car accident recently. definitely fits the stereotype of what we've all been told about insurance agents- def one of the ones ONLY interested in signing you up for expensive policies (she "recommends not using" the policies (?) you've been paying for even if you need them and even if you've never needed their help by God's grace over 10+ years, because her company will punish you for it, how reassuring) and does not care an iota when things go wrong with you home-, car-, or health-wise. horrible, horrible experience esp in the last 3yrs, would not recommend her to anyone. there are PLENTY of agents out there, no need to stick w/ someone who has clearly become bitter and jaded and could care less. based on others' reviews incl on Yelp (esp women!!!), i am clearly not the only one who has had similarly terrible experience w/ this character! ick."
We responded:
"Hi Mel, Thank you for your feedback. We are sorry to hear we did not meet your customer service expectations. We strive to provide a great customer service."
GLOSTER STAPLE
December 14, 2025
5
out of
5
rating by GLOSTER STAPLE
"I need physical copies to put in my glove box it’s easier for me to access from the glove box"
We responded:
"Thank you for your feedback and for giving us a 5-star rating. We understand the importance of having physical copies for easy access in your glove box. Please feel free to reach out to us, and we'll be happy to assist you in obtaining the documents you need. Your convenience is important to us, and we're here to help with any other insurance needs you may have."
Albert Loera
December 12, 2025
5
out of
5
rating by Albert Loera
"The staff there was very helpful and made my experience very enjoyable"
We responded:
"Thank you, Albert, for sharing your positive experience with us. It's wonderful to hear that our team was able to assist you effectively and make your visit enjoyable. We appreciate your feedback and are delighted to know that we met your expectations. Your satisfaction is important to us, and we look forward to continuing to serve your insurance needs."
Abraham abdallah
December 6, 2025
1
out of
5
rating by Abraham abdallah
"Completely incompetent. They can't send you reminders, emails, text alerts. But the second payment is late, they're on top of it. Then trying to pay it on the app, they have the amount listed. But no vehicle info, no account number. But they're happy to take your money.... here we are again, few years later, she has all her BFF give her positive reviews. My experience as a customer over 5 yrs no claims, without my knowledge or attempts to communicate with me, she just randomly raises my home insurance by 500 dollars. Don't worry, my mortgage company notifed me. Her answer is..let's review your policy, yeah, nothing has changed, but she sure is interested in trying to sell me something else. I've emailed her several times and told her nothing has changed, still no reply. Only payment reminders work now."
We responded:
"Abraham, We are sorry you feel as though our communication was not up to your expectations. However, Our team sends out multiple notices of payment as does corporate. We are not sure why you would have not received these notices. Maybe we do not have your most up to date phone number. We would love to get this resolved if that is the case, please give us a call in the agency to figure this out. Thank you. "
Jose Gonzalez
December 5, 2025
5
out of
5
rating by Jose Gonzalez
"Recently started working with this State Farm team and couldn't be happier with their level of service and attention. And there savings doesn't hurt either. Glad to be working with them."
We responded:
"Thank you, Jose, for sharing your positive experience. It's wonderful to hear that you're pleased with the service and savings. We're glad to have you with us and look forward to continuing to meet your insurance needs."
Debbie Bakewell
December 4, 2025
5
out of
5
rating by Debbie Bakewell
"Great Agent & Staff !! Wouldn't use anyone else!@"
We responded:
"Thank you, Debbie, for your wonderful feedback! We're delighted to hear that you had such a positive experience with our team. It's our pleasure to assist you with your boat insurance needs, and we truly appreciate your trust in us. Your support means a lot, and we're here whenever you need us."
Rayna Moore
December 3, 2025
5
out of
5
rating by Rayna Moore
"State Farm is a nice insurance place to go they are understanding they will work with you on all levels in I’m thankful"
We responded:
"Thank you, Rayna, for sharing your positive experience with us. It's wonderful to hear that you find our team understanding and accommodating. Your feedback is greatly appreciated, and we're grateful for the opportunity to assist you with your insurance needs."
oso and the toys
October 23, 2025
5
out of
5
rating by oso and the toys
"Really love this office! They have always been friendly and helpful with all my needs from home, rental insurance plus vehicle insurance and life insurance. They always made sure I completed everything that was needed on any type policy. Never had an insurance agent office like this before!"
We responded:
"Thank you so much for your kind words! It's wonderful to hear that you've had such a positive experience with our office. We're delighted to know that our team has been able to assist you with your home, rental, vehicle, and life insurance needs. Your feedback is greatly appreciated and motivates us to continue providing the best service possible."
SusannaMemo Ramirez
October 23, 2025
5
out of
5
rating by SusannaMemo Ramirez
"BEST INSURANCE EVER, EL MEJOR SEGURO QUE HAY. LO RECOMIENDO I HIGHLY RECOMMEND STAT FARM INSURANCE."
We responded:
"Gracias por compartir tu experiencia tan positiva con nosotros. Nos alegra saber que estás satisfecha con nuestro servicio de seguros para embarcaciones. Apreciamos mucho tu recomendación y tu confianza en nosotros. Siempre estamos aquí para ayudarte con lo que necesites."
Mathew Eichas
October 22, 2025
5
out of
5
rating by Mathew Eichas
"Great knowledge of the company."
We responded:
"Thank you, Mathew, for your positive feedback and perfect rating. It's wonderful to hear that you found our knowledge of the company helpful. We appreciate your support and look forward to continuing to assist you with your boat insurance needs."
Laila
October 20, 2025
5
out of
5
rating by Laila
"Jessica rocks ✨"
We responded:
"Thank you so much, Laila! It's wonderful to hear that you had a great experience. Your feedback is greatly appreciated, and we're glad to have been able to assist you with your insurance needs."
Esperanza Moran
October 20, 2025
5
out of
5
rating by Esperanza Moran
"Jessica was very patient and helpful. Found a great price for me and another family member."
We responded:
"Thank you for sharing your experience, Esperanza. It's wonderful to hear that our team was able to assist you and your family member in finding a great price. Your feedback is greatly appreciated and helps us continue to provide excellent service."
Shannon Karas
October 16, 2025
5
out of
5
rating by Shannon Karas
"I’ve had State Farm for over 25 years. Every time I’ve ever had a claim or question, they’ve been quick to help out or address my needs."
We responded:
"Thank you, Shannon, for sharing your experience and for being a loyal customer for over 25 years. It's wonderful to hear that our team has consistently met your needs and provided timely assistance with your claims and questions. Your feedback is greatly appreciated and motivates us to continue delivering excellent service."
Rosalee Shea
October 16, 2025
5
out of
5
rating by Rosalee Shea
"Jessica was so patient with me. She was able to get me more insurance for less $ than I was paying the general. I am a very satisfied customer."
We responded:
"Thank you, Rosalee, for sharing your experience. It's wonderful to hear that Jessica was able to assist you in finding better coverage at a lower cost. Your satisfaction is very important to us, and we're glad to have met your needs. If there's anything else we can do for you, please let us know."
GetMoney Crowley
October 9, 2025
5
out of
5
rating by GetMoney Crowley
"Jessica was amazing! She got me the best rate with a great premium on my renters insurance. The staff is very friendly and great people to work with. Highly recommend!"
We responded:
"Thank you for sharing your experience! It's wonderful to hear that our team was able to secure a great rate for your renters insurance and that you found the staff friendly and easy to work with. Your recommendation means a lot to us, and we're glad to have been of service. If you ever need assistance in the future, we're here to help."
E Pezzy
October 6, 2025
5
out of
5
rating by E Pezzy
"I highly recommend going through this location to get a quote on anything. I have worked with Jessica Knight in the past and she is always making sure to answer any questions I have throughout my policy period. Brenda Garcia was also extremely helpful for my policy renewal on a new vehicle. Customer service was amazing!"
We responded:
"Thank you for sharing your positive experience and for recommending our agency. It's wonderful to hear that Jessica and Brenda were able to assist you effectively with your policy needs. We're delighted to know that our customer service met your expectations. Your feedback is greatly appreciated and encourages us to continue providing excellent service."
Raven Smith
October 3, 2025
5
out of
5
rating by Raven Smith
"Jessica the Rep was great with her customer service. Everything went really smooth. Very prompt."
We responded:
"Thank you, Raven, for sharing your positive experience. It's wonderful to hear that our team provided great customer service and that everything went smoothly for you. Your feedback is greatly appreciated, and we're glad to know that our prompt service met your expectations."
Christopher Vargas
October 3, 2025
5
out of
5
rating by Christopher Vargas
"They just do it better"
We responded:
"Thank you, Christopher, for your fantastic feedback! It's wonderful to hear that you feel we stand out in providing insurance. Your satisfaction is our priority, and we're glad to know we're meeting your expectations. If there's anything else we can do for you, feel free to let us know."
Trenell Poindexter
October 2, 2025
5
out of
5
rating by Trenell Poindexter
"I’ve been with agent Jessica knight for a while. The team is very helpful and responsive. No complaints"
We responded:
"Thank you, Trenell, for sharing your positive experience with our team. We're glad to hear that you've found our service helpful and responsive. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
Edwin Rodriguez
September 30, 2025
5
out of
5
rating by Edwin Rodriguez
"I would like to give a special thanks to Brenda called for a life insurance quote she ran all the options with me got me the best deal Thankyou for giving my family the opportunity to survive when I’m gone"
We responded:
"Thank you for sharing your experience, Edwin. It's wonderful to hear that Brenda was able to assist you in finding the best life insurance option for your family. Providing peace of mind and security is our top priority, and we're glad to have been able to help you achieve that. Your feedback is greatly appreciated."
Claude Washington
September 30, 2025
4
out of
5
rating by Claude Washington
"Brenda was very nice to me with a small very pleasant and explain everything nicely"
We responded:
"Thank you for sharing your feedback. It's wonderful to hear that Brenda provided you with a pleasant experience and clear explanations. Your input is valuable to us, and we're glad to know we met your expectations. If there's anything else we can do to improve your experience, please let us know."
Darius Parker
September 26, 2025
5
out of
5
rating by Darius Parker
"Great customer service and helpful"
We responded:
"Thank you, Darius, for sharing your feedback. It's wonderful to hear that you found our customer service great and helpful. Your satisfaction is important to us, and we're glad to know we're meeting your expectations. We appreciate your support and look forward to continuing to assist you with your boat insurance needs."
Catrina Booker
September 26, 2025
5
out of
5
rating by Catrina Booker
"I experienced the best customer service, nyelli was very helpful and answered all of my questions that I didn’t have knowledge of"
We responded:
"Thank you, Catrina, for sharing your experience. It's wonderful to hear that Nyelli was able to assist you effectively and provide the information you needed. Your feedback is greatly appreciated, and we're delighted to know you received the service you deserve."
J M
September 25, 2025
1
out of
5
rating by J M
"Jessica would never answer any calls of mine and would always have an assistant pick up the phone stating she was in a meeting. I ended up canceling my insurance with her and went with a better agent in the Oak Lawn area."
We responded:
" Thank you for taking the time to share your feedback. We value all customer input as it helps us understand different perspectives on our service. Our team works hard to support our clients’ needs, and we appreciate you letting us know about your experience. We wish you well with your new insurance provider. "